Refund and Return Policy of Kiddikoo.com
Thank you for shopping at Kiddikoo.com. We value your satisfaction and want to ensure you have a positive experience with our products. Please read our Refund and Return Policy carefully before making a purchase.
1. Returns
a. We accept returns within 15 days of the date of delivered. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
b. To initiate a return, please contact our customer service team at [your email address or customer support phone number] to obtain a Return Authorization (RA) number.
c. Once you receive the RA number, please securely package the item and include the RA number on the outside of the package. Ship the item to the address provided by our customer service team.
d. The customer is responsible for the cost of return shipping, unless the return is due to a defect in the product or an error on our part.
2. Refunds
a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
b. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
3. Exchanges
a. If you received a defective or damaged item and need to exchange it for the same item, contact our customer service team at [your email address or customer support phone number] to arrange the exchange.
4. Non-Returnable Items
a. Certain items are non-returnable, including [list any specific items that cannot be returned for hygiene or safety reasons].
5. Cancellations
a. If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled.
6. Late or Missing Refunds
a. If you haven’t received a refund within the specified time, first check your bank account. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
7. Contact Information
If you have any questions or concerns regarding our Refund and Return Policy, please contact us at support@kiddikoo.com.